Patrick Meyer
Dr. Patrick Meyer
School of Business, Economics and Society
Chair of Information Systems I, Innovation and Value Creation (Prof. Dr. Möslein)
Lange Gasse 20
90403 Nürnberg
Patrick Meyer graduated in Industrial Engineering (M.Sc.) from Friedrich-Alexander-Universität Erlangen-Nürnberg (FAU) and Sungkyunkwan University, South Korea in 2017. Prior he graduated from University of Applied Sciences Hof and National University, USA in Industrial Engineering (B.Eng.) with a focus on mechanical engineering and information systems as part of a dual study program in cooperation with KSB AG.
Patrick worked as a Managing Consultant at elaboratum GmbH and as a Research Associate / Doctoral Student at the Chair of Information Systems – Innovation & Value Creation from 2018-2021. He received his doctoral degree on “Managing Robotics in Retail” from FAU in November 2021. Between 2022 and 2023, Patrick worked as a Director Strategy & Special Projects at Memmert GmbH + Co. KG.
In 2024 he joined ERGO Group AG where he is responsible for various digitalization and transformation projects. In addition, he serves as an independent Postdoctoral Researcher at FAU.
His research interest centers around human factors in socio-technical systems. He focuses on the adoption and integration of smart frontstage service technologies into complex service systems, for one thing. Here, he is particularly interested in understanding the impact of service robots on service organizations. For another, he focuses on understanding and managing servitization journeys of manufacturing firms in the digital age.
Publications
Journal Articles
- , , :
Decoding the context of servitization: socio-technical pivots on the journey to service-oriented business models in manufacturing firms
In: Production Planning & Control (2023), p. 1-18
ISSN: 0953-7287
DOI: 10.1080/09537287.2023.2261880 - , , :
Service robots in organisational frontlines-A retail managers' perspective
In: Journal of Retailing and Consumer Services 70 (2023)
ISSN: 0969-6989
DOI: 10.1016/j.jretconser.2022.103173 - , , :
Shake Hands with a Robot: Understanding Frontstage Employees’ Adoption of Service Robots in Retailing
In: Marketing Review St. Gallen 5 (2022), p. 46-54
ISSN: 1865-6544
URL: https://www.researchgate.net/publication/363539528_Shake_Hands_with_a_Robot_Understanding_Frontstage_Employees'_Adoption_of_Service_Robots_in_Retailing - , , :
Frontline Employees' Acceptance of and Resistance to Service Robots in Stationary Retail - An Exploratory Interview Study
In: Journal of Service Management Research 4 (2020), p. 21-34
ISSN: 2511-8676
DOI: 10.15358/2511-8676-2020-1-21
URL: https://www.researchgate.net/profile/Patrick_Meyer8/publication/339162046_Frontline_Employees'_Acceptance_of_and_Resistance_to_Service_Robots_in_Stationary_Retail_-_An_Exploratory_Interview_Study/links/5e4538c3a6fdccd9659fe7ff/Frontline-Employees-Acceptance-of-and-Resistance-to-Service-Robots-in-Stationary-Retail-An-Exploratory-Interview-Study.pdf - , , :
Humanoide Serviceroboter am PoS: Eine akzeptanzanalytische Untersuchung neuer Formen der Kundeninteraktion
In: Marketing Review St. Gallen 35 (2018), p. 18-25
ISSN: 1865-6544
URL: https://www.researchgate.net/profile/Philipp_Spreer/publication/330245834_Humanoide_Service-Roboter_am_PoS_Eine_akzeptanzanalytische_Untersuchung_neuer_Formen_der_Kundeninteraktion/links/5c496ef092851c22a38c2d12/Humanoide-Service-Roboter-am-PoS-Eine-akzeptanzanalytische-Untersuchung-neuer-Formen-der-Kundeninteraktion.pdf
Book Contributions
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Potentiale von Servicerobotern am Point of Sale
In: Sara D'Onofrio, Stefan Meinhardt (ed.): Robotik in der Wirtschaftsinformatik, Wiesbaden: Springer Fachmedien, 2023, p. 225–246
ISBN: 978-3-658-39620-6
DOI: 10.1007/978-3-658-39621-3_11
URL: https://link.springer.com/chapter/10.1007/978-3-658-39621-3_11
Conference Contributions
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Structuring the servitization journey – A socio-technical methodology for developing platform-based smart PSS
10th International Conference on Business Servitization (Barcelona, 9. November 2023 - 10. November 2023)
In: Ferran Vendrell-Herrero, Oscar F. Bustinza, Marco Opazo Basáez (ed.): Proceedings of the 10th International Conference on Business Servitization (ICBS 2023) 2023
DOI: 10.3926/serv2023 - , , :
Servitization in Germany – Establishing the context of servitization in manufacturing firms
9th International Conference on Business Servitization: Servitization as a springboard for enhancing sustainable manufacturing (Málaga, 17. November 2022 - 18. November 2022)
In: Ferran Vendrell-Herrero, Oscar F. Bustinza, Marco Opazo Basáez (ed.): Proceedings of the 9th International Conference on Business Servitization (ICBS 2022), Barcelona: 2022
DOI: 10.3926/serv2022
URL: http://www.omniascience.com/books/index.php/proceedings/catalog/book/137 - , , :
Retail Managers’ Perceptions of Service Robots in Organizational Frontlines – A Mixed Methods Approach
20th Conference of the European Academy of Management (EURAM) (Dublin, 4. December 2020 - 6. December 2020) - , , :
Exploring Customers' Acceptance of and Resistance to Service Robots in Stationary Retail - a Mixed Method Approach
28th European Conference on Information Systems (ECIS 2020) (Marrakesch, 15. June 2020 - 17. June 2020)
In: ECIS 2020 Research Papers (ed.): ECIS 2020 Research Papers 2020
Open Access: https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1008&context=ecis2020_rp
URL: https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1008&context=ecis2020_rp - :
Managing Robotics in Retail: A Service Systems Perspective
WI 2020: DOCTORAL CONSORTIUM (Berlin, 7. March 2020 - 8. March 2020) - , , :
Frontline employees’ acceptance of and resistance to service robots in stationary retail - an exploratory interview study
19th Conference of the European Academy of Management (EURAM) (Lisboa, 26. June 2019 - 28. June 2019)
DOI: 10.15358/2511-8676-2020-1-21