The research stream “Service Systems” at Wi1 focusses on exploring, designing, engineering and evaluating systemic service innovations. Our research focuses on stakeholder integration, co-creation and value appropriation in complex service systems. Typical questions we try to answer are:
- What are the appropriate mechanisms to integrate stakeholders in service systems?
- How can we manage and support productivity in complex service settings?
- Which tools are needed to facilitate value co-creation in online and offline settings
With prototyping and design science research we, thus, esp. contribute to the development of the field of service systems engineering.