The research stream “Service Systems” at Wi1 focusses on exploring, designing, engineering and evaluating systemic service innovations. Our research focuses on stakeholder integration, co-creation and value appropriation in complex service systems. Typical questions we try to answer are:
- What are the appropriate mechanisms to integrate stakeholders in service systems?
- How can we manage and support productivity in complex service settings?
- Which tools are needed to facilitate value co-creation in online and offline settings
With prototyping and design science research we, thus, esp. contribute to the development of the field of service systems engineering.
Research Projects
Related Publications
(2016). Innovation in Service Ecosystems: A role perspective.
Reser Conference, 2016 in Neapel.
(2016). Complexity and interdependencies of actor integration for service innovation in service systems ? insights from the exploration of micro level practices.
5th FORUM ON MARKETS AND MARKETING FMM2016.
(2016). Stakeholder integration for service innovation in German medium-sized enterprises.
Service Science. 8(3), 320-332.
(2010). Strategies towards Innovative Services: Findings from the German Service Landscape.
The Service Industry Journal. 30(4), 609-620.
(2014). Service Systems Engineering.
Business & Information Systems Engineering. 6(2),
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