The research stream “Service Systems” at Wi1 focusses on exploring, designing, engineering and evaluating systemic service innovations. Our research focuses on stakeholder integration, co-creation and value appropriation in complex service systems. Typical questions we try to answer are:

  • What are the appropriate mechanisms to integrate stakeholders in service systems?
  • How can we manage and support productivity in complex service settings?
  • Which tools are needed to facilitate value co-creation in online and offline settings

With prototyping and design science research we, thus, esp. contribute to the development of the field of service systems engineering.

Research Projects

Big Data Dienstleistungsgeschäftsmodelle
Open Service Lab