Organised as an interactive and interdisciplinary workshop, the 2nd Service Systems Forum took place in Venice in the historic Palazzo Pesaro-Papafava, from June 12-13. Dr. Dr. Albrecht Firtzsche and Dr. Julia Jonas did not only present some of their research at the Forum, but also engaged in and enjoyed the vivid discussions on the future of Internet of Things and service ecosystem research. #SSFV16

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